Services
Discovery Reviews
Know exactly where
your cash is stuck.
A clear, expert look at your ledger, and exactly how to put it right.
You can’t fix what you can’t see. When debtor days start creeping up, the cause is often hidden somewhere in the detail, an ageing invoice here, a missed credit check there, a chasing process that’s quietly slipped.
A discovery review is a health-check for your credit control. We take an expert, no-obligation look at your ledger, your processes and your payment patterns, then tell you plainly what’s working, what isn’t, and exactly what to do about it. Whether you want a one-off snapshot or a regular check-up, you’ll come away knowing precisely where your cash is stuck, and how to free it.
What to expect
A clear diagnosis.
A practical fix.
A full health-check of your credit control
We take a thorough look under the bonnet : your aged debt, your ledger, how credit is granted, the terms you’re working to, and how chasing is currently handled day to day. Rather than treating the symptoms, we find the root causes of high debtor days, the awkward conversations being avoided, the ledger that isn’t reviewed often enough, the credit offered without checks. Nothing is judged, everything is understood.
Clear findings, clear next steps
You won’t get a dense report full of jargon. You’ll get a straightforward summary of what’s going well, what’s holding your cash flow back, and a prioritised, practical action plan you can actually use. It’s your ledger and your business, so what you do next is entirely your call, we simply make sure you’re deciding with the full picture in front of you.
Who it's for
A review is ideal if your debtor days are creeping up, if too much cash is tied up in overdue invoices, or if your credit control has grown up piecemeal and never been properly looked at. It’s just as useful as a regular check-up to keep a healthy ledger healthy. We work with businesses from VAT-registered through to around £15M annual turnover, in person or remotely, wherever you are.
Why choose
The Credit Lab?
We’re practitioners, not consultants who’ve never picked up the phone. Because we do credit control every day, we know exactly what to look for and what genuinely moves the needle, so your review is grounded in real-world experience, not box-ticking. And because we lead with honesty over hard sell, you’ll always get a straight answer about what your ledger really needs.
A discovery review stands completely on its own, there’s no obligation to take anything further. But if you’d like help acting on what we find, you’re in good hands: our end-to-end credit control service can manage the whole process for you, or our mentoring sessions can build the skills and confidence of your existing team. Whichever path you choose, it starts with knowing exactly where you stand.
Frequently asked
questions
What does a discovery review involve?
We take an expert look at your credit control as it stands today, your aged debt, ledger, credit-granting process, payment terms and how chasing is handled, to identify what’s holding your cash flow back. You then receive a clear summary of our findings and a practical, prioritised plan for putting things right.
What will I get at the end?
A straightforward, jargon-free overview of what’s working and what isn’t, plus clear, actionable recommendations you can put into practice straight away. No dense reports, just useful insight you can actually use.
Am I committing to anything?
Not at all. A discovery review is a standalone service with no obligation to take anything further. What you do with our findings is entirely up to you.
What's the difference between a one-off and a regular review?
A one-off review gives you a snapshot in time, ideal for spotting and fixing a specific problem. Regular reviews act as an ongoing check-up, keeping your ledger healthy and catching small issues before they grow. We’ll help you decide which suits your business best.
How is the review carried out?
We work both in person and remotely, so we can review your credit control wherever you’re based, our furthest client is 180 miles away. We’ll agree the detail with you upfront so it fits around how you work.
How do we get started?
Simply get in touch and we’ll arrange a friendly chat about your ledger and what you’d like to get from a review.
